Credit Card Terminal
Onboarding an AMS-1 Terminal
These are the steps to get your new AMS1 payment terminal up and running. Some steps include a link to more detailed instructions. Inspect the terminal. Turn on the terminal: connect the terminal to a power supply, then press and hold the power ...
Removing Configuration and Reboarding a Verifone Terminal
Introduction: This article will guide you through the process of removing the current merchant configuration from a Verifone terminal and reboarding it for your store. Follow these steps carefully to ensure a smooth transition. Steps: Access the ...
When a Adyen payment terminal is lost or stolen
When you discover that an Adyen payment terminal is lost or stolen, proceed as follows: Write an email with answers to the following questions: What is the model and serial number of the missing terminal? If necessary you can determine the serial ...
How to Setup a New Credit Card Terminal
New Credit Card Terminal Upon receipt of a replacement or new terminal, please share the following on an existing TECHit ticket or send an email to techitsupport@untuckit.com; include your store name/number, new terminal serial number, designated ...
Adyen/iOS communication fix (New to iOS 14)
This guide is being provided to resolve a communication issue between the Adyen credit card terminal and the Associate app. This comes as a new feature to iOS 14 allowing end user to manage Local Network Access of Apps on an iOS device. Priority: ...
Adyen Payment terminal security inspection
Error Message "Interrupted Transaction"
This knowledge article describes the reason for the Interrupted Transaction error, information shared and how to get past the screen. This screen comes up if the terminal crashes or if there is an issue during the transaction. The screen will give ...
Return instructions for your replacement request
In the event the below instructions are lost, please follow the instructions to return your devices to Adyen. Return instructions for your replacement request 1. We will send you replacement devices, a return box and seal bags for your faulty ...
Adyen E355 Terminal Best Practices
Please ensure customers are fully inserting their card, and waiting for prompt on screen before sliding card out too quickly; if customers fail to do so, this can sometimes result in “Chip Reader Failure” Please ensure terminal is always charged: ...
What does the red exclamation mark indicate?
The red exclamation mark implies that there is unsynced data in the device that has not reached *adyen.com. This does not immediately imply an ongoing issue with the device. The best thing to check when this happens is if the network diagnostics ...
TAMPER message thrown on terminal.
System tampered means that the security mechanism in the terminal has triggered and rendered it unusable, so unfortunately, you have to replace it. What does a "TAMPER" message indicate? The tamper message can be thrown for many different reasons, ...
Turn on and off the e355 payment terminal
Prerequisites Ensure the device is fully charged before turning it on. See image below for guidance. Turn on the e355 Press and hold until the device turns on . When the device has turned on successfully, it displays the home screen logo. If you ...
View payment terminal information
Use the Quick Info menu to quickly view terminal information such as network information, terminal ID, software version and more. Steps Press and 5 at the same time. The quick info menu opens and displays the: IP address Terminal ID Software ...
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How to Print Configuration Page | TSP Receipt Printer
Printing your Network Configuration and Current IP Parameters To turn off your printer, press the power switch on the left. While your printer is off, press and hold the FEED button on the front of your printer. Still holding the FEED button, turn on ...
Turn on and off the e355 payment terminal
Prerequisites Ensure the device is fully charged before turning it on. See image below for guidance. Turn on the e355 Press and hold until the device turns on . When the device has turned on successfully, it displays the home screen logo. If you ...
Turning on iPad for the first time - iPad setup screens
Received a New iPad or iPhone Setting up a new iPad is usually handled by TECHit. But if you happened to get a replacement iPad from Apple, turning on iPad for the first time, these are the setup screens you will encounter and how to navigate them. ...
How to create a FOB Health Report
How to create a FOB Health Report Log on to Retail Next (https://untuckit.cloud.retailnext.net/) Once logged in, click on “Reports” Click Add to add a report You will then be present with sections to fill out to create a staff health report. First ...