Turn on and off the e355 payment terminal
Prerequisites
- Ensure the device is fully charged before turning it on. See image below for guidance.
Turn on the e355
- Press and hold
until the device turns on .
- When the device has turned on successfully, it displays the home screen logo. If you provided us with a logo, the terminal will display your merchant logo. Otherwise, you will see the Adyen logo.
Turn off the e355
- Hold
for more than five seconds. During this time it will beep repeatedly until it begins to power down.
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