How to troubleshoot store cameras?
Your cameras are down? Sorry! Let's start here..
1- Cameras Powered?
Confirm the Dell switch is getting power by confirming LED lights near the occupied ports are lit.
Ensure that the several ethernet cables that are connected to the Dell switch are seated properly. No need to unplug - just ensure they are seated properly in the port.
2- Internet Access?
Check that you can visit a website on a device connected to the store network - e.g. cnn.com
Tip: Ensure you are connected to the UNTUCKit WiFi network on the device first.
3- Reboot Cameras.
If you've got power and access to the internet let's reboot the downed camera.
For all RetailNext support requests, please do the following when performing "Level 1" troubleshooting:
- Record: Capture a brief video of the troubleshooting steps you take. For example, if you reboot the server or reseat ethernet cables, record those actions.
- Share: Send the video to TECHit/RetailNext support along with your support request.
This provides visual evidence of the troubleshooting steps performed, which helps RetailNext support accurately assess the situation and avoid redundant efforts.
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