How to I Leave Feedback on a TECHit Knowledge Article?

How to I Leave Feedback on a TECHit Knowledge Article?

We are glad you're here!

We really want your feedback on  knowledge articles.
We also really want you to trust the use of the Knowledge Base to solve your problem, prior to opening a ticket.

The articles were written and the knowledge base was organised, to help you solve common technical problems, easily, quickly, successfully.

If the articles are falling short of this, we want to know.
These articles were not written to replace your relationship with TECHit  😁

Have an idea of a helpful knowledge article? Want to author a knowledge article that could help the entire retail team? Send it to us asap! - techitteam@untuckit.com

How do to leave Feedback?

Was the knowledge article helpful? 
You can leave feedback in the form of Upvotes and Downvotes with written feedback .

Click on Knowledge Base. 
Find a knowledge article.  Once there, find the thumbs up and thumbs down, buttons.




























See below, for example, if the thumbs down button is clicked. 


Downvoting

When Downvoting it is important leave written feedback, describing to us where the improvement in the article is needed.
If we read the article again we may notice where the improvement is needed ourselves, but we authored and "proofread" the article, so it's more likely we won't identify where the improvement is needed.

Here is an example of written feedback

e.g. "Reread paragraph 3 please, it doesn't make sense to me."  At least, here we know the challenge lies - in paragraph three.


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