Importance of Reporting Internet Outages at Retail Stores
Please follow the steps below if your WiFi is down:
1- Email techoutage@untuckit.com ASAP with what you are experiencing - why you've concluded internet is down - and then start troubleshooting.
e.g. "I can't visit NewStore Omnichannel or any website on my laptop or iPad while connected to UNTUCKit WiFi" or "Aerohive AP LED light is lit a reddish orange."
2- Troubleshoot devices in store with TECHit
We have to find out where the problem is - your mobile device or the equipment that makes up your wifi network infrastructure (modem, switch, access point). We will likely have you power cycle the network switch (plug out then plug back in) to see if that resolves it.
3- Troubleshoot network equipment
If the Aerohive Access Point LED light is not emitting any color, try rebooting the network switch -
from Dell switch or white Fortinet switch (both displayed below), unplug the power cable, wait a few seconds and reconnect. After a few minutes, the LED light on Aerohive Access Point should turn white, indicating the AP is active, up & running.
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