UNTUCKit Retail Technical Support

UNTUCKit Retail Technical Support

UNTUCKit Corporate Business Hours

Monday - Friday 9:00a - 6:00p Eastern Standard Time


General Support Email: techitsupport@untuckit.com

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Store Outage Support Email: techoutage@untuckit.com

  • Weekday Response Time

    • 1st Response Time SLA: within 1 hour

  • Weekend Response Time

    • 1st Response Time SLA: within 2 hour

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TECHit Team Contact Information

  1. Jason Lerman: Jason.Lerman@UNTUCKit.com / 516-462-1867
  2. Durell Ventour: D.Ventour@untuckit.com / 201-458-3131
  3. Justin Sharpe: justin.sharpe@untuckit.com / 718-749-4514


Normal & Extended UNTUCKit Retail Technical Support 


Normal UNTUCKit Retail Technical Support
Support detail
  1. All Technical support, for all retail stores world-wide. 
  2. Available during UNTUCKit’s normal business hours: Monday - Friday, 9:00 AM - 6:00 PM EST.
Process:
  1. Submit a ticket via the TECHit Help Center
  2. To follow up, log in to the TECHit Help Center, go to "My Area," and update your ticket with questions or comments.

Extended UNTUCKit Retail Technical Support
Support detail
  1. For business emergencies (e.g., critical technical issues affecting sales,, or register functionality issues) and internet outages outside of normal business hours.
  2. For all retail stores world-wide. 

Process for After-Hours Support:

  1. Email: Send an email to techoutage@untuckit.com to alert tech teams and retail executives. A team member will respond within the hour with next steps.
  2. Call: Contact the Market Manager and a member of the tech team.
    1. The tech team will work with the store until the issue is resolved.


Examples of TECHit Support Flow


Example 1:

  • Issue: Store unable to ring sales outside of normal business hours.

  • Resolution: Store emails techoutage@untuckit.com, informs the Market Manager, and follows the escalation path.

Example 2:

  • Issue: Store unable to ring sales during normal business hours.

  • Resolution: Store emails techitsupport@untuckit.com with the subject “Store Down - Store ##,” informs the Market Manager, and follows the escalation path as needed.

Example 3:

  • Issue: Non-critical issue discovered outside normal business hours.

  • Resolution: Store emails techitsupport@untuckit.com, and TECHit Support follows up during normal business hours.

Helpful Hints:

  • If not for a new hire, submit your ticket to the "TECHit Support Department."

  • If unable to access the TECHit Help Center, email techitsupport@untuckit.com.

  • Avoid submitting duplicate tickets, as this may delay support.




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